Plumbing emergencies don't keep office hours. Neither does Joe.
Burst pipe at 2am, sewage coming up a floor drain, no water in the house. Call the number. You're calling the shop, not a national call center, and the line is answered day or night.
"Joe did an excellent job for us. We called him told him we had water in our basement due to our sump pump quit working during the heavy rain we had over the weekend. Joe came out that night brought a pump to get the water out."
Paulette · Google review
First: stop the water
- Find your main shut-off. Usually at the meter near the street, or where the line enters the house in a basement, crawlspace, or utility room. On a well system, look for the valve at the pressure tank.
- Turn it off, clockwise until it stops.
- Open the lowest faucet in the house to relieve pressure and drain the lines down.
- Move what you can out from under the water, and get towels on hardwood fast.
The full walkthrough, including what to do about your water heater and what to photograph for insurance, is in the burst pipe guide. Five minutes of it can save thousands in water damage.
What counts as an emergency
- Water you cannot stop: burst or split pipe, failed fitting, gushing supply line.
- Sewage backing up into the house.
- No water at all, especially on a well.
- A leaking water heater tank, or no hot water when the house needs it.
- Frozen pipes in a cold snap, before they split.
Not sure it qualifies? Call anyway. Joe will tell you straight whether it can wait for morning.
What Joe needs when you call
- Where you are, town and address.
- What's leaking or backing up, and since when.
- Whether the main is shut off yet.
- A photo, if it's safe to take one. Text it to the same number, and he sees what he's walking into before he loads the truck.
"I was without water for 4 days. I called this man, not even 24 hours ago, literally not 24 hours ago. He scheduled me an appointment was here done exactly what he said he was going to do and he done it with precision."